This Refund & Cancellation Policy explains the rules governing payments, subscriptions, cancellations, credits, refunds, and related billing matters for Flento.io. Flento is operated by an individual sole proprietor.
By purchasing a Flento subscription, purchasing Flento Credits, or otherwise using paid services through Flento.io, you acknowledge that you have read, understood, and agreed to this Policy. It forms part of Flento's Terms of Service.
1. Services Covered by This Policy
Flento provides software-as-a-service tools designed to help businesses manage and improve their online and local search visibility.
The specific features, limits, Credits, pricing, and terms for a subscription or Credit Pack are displayed at the time of purchase. Paid products may include:
- Monthly and annual subscriptions
- AI-powered features
- Google Business Profile and local SEO tools
- Heatmap generation and related analysis
- AI-generated content and responses
- Flento Credits and one-time Credit Packs
- Other paid features introduced from time to time
2. No-Refund Policy
All Flento subscription purchases and Credit Pack purchases are non-refundable, except in the limited circumstances described in the Refund Exceptions section.
Once a payment is completed, Flento generally does not provide refunds, credits, reimbursements, or prorated refunds for reasons including:
- Change of mind, or failure to use the service
- Partial use, unused subscription time, or unused features
- Unused AI or heatmap Credits
- Failure to achieve a particular SEO result or Google ranking
- Failure to generate leads, customers, calls, reviews, or impressions
- Business closure or changes in business circumstances
- Failure to configure or use Flento properly
- Cancellation, downgrade, or plan change after a payment is processed
3. Subscription Billing
Flento may offer subscriptions on a monthly or annual billing cycle. The applicable price and billing frequency are displayed before you complete the purchase.
By purchasing a recurring subscription, you authorize Flento and its payment processor to charge the subscription fee according to the selected cycle. Prices may change in the future, and where required you'll be informed before changes take effect.
4. No Free Trial
Flento does not currently offer a free trial unless expressly stated on the website or within the purchase flow.
Please review the available features, plan limits, pricing, and Credit allocation before completing a purchase.
5. Subscription Cancellation
You may cancel your subscription at any time before the next scheduled renewal. Cancellation prevents the subscription from renewing for the next billing period, but does not create a refund.
If you cancel after a payment has been processed: no refund is provided for the current period, no prorated refund is given for unused days, and paid-plan access ends within three days after cancellation, when the account moves to the Free Plan.
6. Unused Flento Credits
Credits are units used to access certain paid features, including AI functionality and heatmap generation. They may come with a subscription or be bought separately.
Unless stated otherwise for a promotional allocation, Credits do not expire and remain in your account after cancellation. However, Credits cannot be exchanged for a refund or redeemed for their monetary value — they are digital usage units, not cash, currency, or a financial instrument.
7. Credit Packs
You may purchase additional Credits separately through one-time Credit Pack purchases. Credit Pack purchases are non-refundable.
Once a Credit Pack is purchased and the Credits are added to your account, the purchase ordinarily cannot be cancelled or refunded — including if you don't use the Credits, use only part of them, cancel your subscription, or change your mind. Purchased Credits do not expire while your account remains active.
8. Refund Exceptions
Although Flento generally does not provide refunds, a refund or correction may be issued for verified duplicate billing — where the same transaction was accidentally charged more than once — or for technical billing errors in Flento's billing or payment-processing system.
Refunds under these exceptions are limited to the amount incorrectly charged. At its discretion, Flento may instead provide an account credit, replacement Credits, or another remedy. Nothing here excludes rights that cannot lawfully be excluded under applicable law.
9. Failed or Declined Payments
If a recurring payment fails, is declined, expires, or cannot be processed, Flento may temporarily pause the subscription. While paused, access to paid features may be restricted and you may need to update your payment information.
Once the outstanding payment is resolved, Flento may restore access according to your plan. If it remains unresolved, the subscription may ultimately be cancelled or terminated under the Terms of Service.
10. Cancellation Does Not Cancel a Completed Payment
Cancelling a subscription prevents future renewal charges but does not reverse a payment that has already been successfully processed.
For example, if a monthly subscription renews on June 10 and you cancel on June 12, the June 10 payment remains non-refundable, the next renewal is prevented, and the account transitions to the Free Plan. You're responsible for cancelling before the next renewal if you don't wish to be charged again.
11. Account Termination by Flento
Flento may suspend or terminate an account under its Terms of Service — for example, for violations, fraudulent activity, abuse, unlawful use, unauthorized access, or chargeback abuse.
If Flento terminates an account, all unused Credits associated with it — subscription, purchased, and promotional — are permanently lost and will not be converted to cash or refunded, except where applicable law requires otherwise.
12. Chargebacks and Payment Disputes
Please contact Flento first about billing issues or suspected errors before initiating a chargeback or payment dispute, where reasonably possible.
If you initiate a chargeback for a validly authorized and delivered transaction, Flento may share transaction, account, and usage information with the payment processor or bank. Fraudulent or abusive chargebacks may result in suspension or termination. This does not restrict your rights regarding genuinely unauthorized transactions.
13. How to Request a Billing Review
If you believe you experienced duplicate billing, an incorrect charge, a technical billing error, or another payment issue, please contact Flento support as soon as reasonably possible. Your request should include:
- Name associated with the Flento account
- Account email address
- Transaction date and amount
- Payment or transaction reference, if available
- A description of the issue and any supporting documentation
14. Refund Processing
Where a refund is approved, it is generally processed through the original payment method, where technically and legally possible.
The time for a refunded amount to appear may depend on the payment processor, your bank or card issuer, and payment network processing times. Flento is not responsible for delays caused by your bank, card issuer, or financial institution.
15. Taxes and Fees
Where applicable, taxes, government charges, payment-processing fees, or other legally required amounts may be included in the purchase price.
If a refund is approved, the treatment of taxes and fees is determined in accordance with applicable law and the relevant payment processor's rules.
16. Service Performance and Business Results
Flento provides software tools to assist with local SEO, Google Business Profile management, AI content, heatmap analysis, and related activities. Flento does not guarantee specific Google or Maps rankings, a particular search position, or a specific number of customers, leads, calls, reviews, or revenue.
Failure to achieve a desired business or SEO result does not qualify for a refund.
17. Third-Party Services
Certain features may depend on third-party platforms, APIs, search engines, mapping services, payment processors, or hosting providers.
Temporary unavailability, changes, limitations, or outages of third-party services do not automatically entitle you to a refund. Flento makes reasonable efforts to maintain the service but cannot guarantee uninterrupted third-party availability.
18. Changes to Pricing, Plans, and Credits
Flento may modify subscription prices, plans, Credit allocations, usage requirements, feature availability, AI usage rates, and heatmap Credit requirements.
Changes to existing subscriptions are handled under the Terms of Service and any required notice. Changing the number of Credits required for a future feature use does not create a refund entitlement for previously purchased subscriptions or Credit Packs.
19. Policy Changes
Flento may update this Policy from time to time. When changes are made, the updated version is published on Flento.io with a revised "Last Updated" date and applies to transactions and subscriptions as permitted by applicable law.
Customers are encouraged to review this Policy periodically.
20. Applicable Law
This Policy is governed by and interpreted in accordance with the laws of India, subject to any mandatory consumer protection or other legal rights that cannot lawfully be excluded.
If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, while the remaining provisions continue to apply.
Acknowledgment
By purchasing a Flento subscription or Credit Pack, you acknowledge that:
- You reviewed the applicable plan and pricing before purchase.
- Flento subscriptions and Credit Pack purchases are generally non-refundable.
- Cancelling a subscription does not refund a payment that has already been processed.
- Subscriptions may be cancelled before the next renewal; the account then moves to the Free Plan within three days.
- Unused Credits do not expire while the account remains active and remain available after cancellation.
- Credits have no cash value and cannot ordinarily be exchanged for money.
- Credits are permanently lost if the account is terminated.
- Refunds are generally limited to verified duplicate payments and technical billing errors.
- Nothing in this Policy limits rights that cannot legally be excluded under applicable law.
Contact
For refund, cancellation, billing, or payment-related questions, reach out through the support channels on the Flento website. Please use the contact details currently displayed there for billing and refund requests.